Agile helpdesk

For great customer service.
March 4, 2019 by
Agile helpdesk

Awesome user interface

Track, prioritize, and solve customer tickets.

Organize your tickets the way you want with the amazing kanban view. 

Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.

Multi Channels, Out-of-the-box.

Get in touch with your customers where they are.


New incoming emails create tickets automatically.

Website Form

Qualify your customers queries with a customizable website form.


Listen to Twitter hashtags and create tickets on the fly if needed.

Live Chat

Use the Live Chat plugin on your website to instantly engage visitors.

Optimized for productivity 

SLAs, Automation, Templates, and Canned Responses.

Odoo Helpdesk is optimized for your team's productivity:

* Create your SLA rules and let Odoo take action automatically.

* Automate emails or actions at different stages of ticket resolution.

* Define dynamic email templates to automate the most common responses.

* Escalate tickets to your manager in just a click.

* Invite experts into a live discussion.

* Use canned responses in live chat for instant answers.  

Provide smarter self-service

Built-in customer knowledge base.

Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.

Agile helpdesk
Admin March 4, 2019
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